1. Overview

At Infitters, we want you to love your outerwear. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process.

2. Eligibility for Returns & Exchanges

• Timeframe: Requests must be initiated within 7 days of receiving your order.

• Condition: Items must be unworn, unwashed, unaltered, and in their original condition with all tags and protective packaging intact.

• Exclusions: Custom-made or personalized orders are final sale and cannot be returned or exchanged unless proven defective upon arrival.

3. How to Start a Return or Exchange

• Contact our support team via WhatsApp or email with your order number and reason for the return or exchange.

• Once your request is reviewed and approved, we will provide you with the return instructions and shipping details.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was shipped.

• For exchanges, shipping fees for the replacement item may apply depending on your location.

5. Refunds

• Once we receive and inspect your returned item, your refund will be processed to your original payment method (or issued as store credit) within 5–7 business days.