General & Brand

• What makes Infitters outerwear unique?

  We craft high-quality outerwear and apparel—ranging from genuine leather and suede jackets to premium polo shirts and sweaters—focusing on exceptional durability, comfortable fits, and timeless design.

• Do you offer products for both men and women?

  Yes, we carry dedicated outerwear, tops, and layering pieces designed specifically for both men and women.

Sizing & Materials

• How do I choose the right size for jackets and tops?

  Please refer to the Size Guide on each product page for exact chest, shoulder, and length measurements. If you plan to layer heavily under outerwear or sweaters, we recommend sizing up.

• How do I care for genuine leather and suede jackets?

  Leather and suede require special care to maintain their texture and finish. Avoid direct water exposure, store in a cool place on a padded hanger, and use professional leather clean methods or specialized leather/suede conditioners when needed.

Orders & Shipping

• How long will my order take to arrive?

  Standard domestic shipping takes 3–5 business days. Once your order ships, you will receive a confirmation message with a tracking link to follow your package.

• Can I modify or cancel my order after placing it?

  Orders enter processing quickly to ensure fast delivery. If you need to change sizes or shipping details, please contact us via WhatsApp or email within 2 hours of placing your order.

Returns, Exchanges & Support

• What is your exchange and return policy?

  We offer hassle-free exchanges and returns on unworn, unwashed items in their original condition with tags attached within 14 days of delivery.

• How can I reach customer support?

  You can chat with us directly via the WhatsApp button on our website or email us through our Contact Us page. Our support team is available to help you with sizing recommendations, order updates, and product queries.